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The Clover Station From First Data: Everything You Need To Know

Posted by MerchantPro Express on Apr 23, 2018 11:30:00 AM

There are a variety of credit card processing solutions available for merchants to utilize, letting them accept card payments, including credit, debit, EBT and contactless, from their customers. Each possesses its own unique attributes. While some are tailored to meet the needs of specific business types, others are viable options regardless of industry.

The Clover Station is offered by leading credit card processing platform First Data, as well as the merchant services companies it’s partnered with. However, the Clover Station is not just a payment solution; it’s a management system designed to help merchants overcome daily challenges they face.

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Topics: MPX Benefits

Zero to 150: How MPX Grew Into a 150-Strong Team of Merchant Sales Agents

Posted by MerchantPro Express on Apr 11, 2018 10:00:15 AM

There are countless trials and tribulations a business will encounter when first starting out and establishing its footing. These challenges continue, or even become magnified, if left unaddressed. Sean O’Neil, chief operating officer of MerchantPro Express (MPX), has experienced this firsthand during the early days of the credit card processing company.

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Topics: Industry News, MPX Benefits, Agents, Work From Home

Why Customer Service Is Important in Merchant Services

Posted by MerchantPro Express on Mar 29, 2018 3:00:25 PM

 

Customer service is a key component of any business’ success, regardless of industry, target customers, or any other factor. However, not all companies understand why customer service is important, or even prioritize support, whether due to a lack of leadership or training. This can affect customer satisfaction rates, and thus, gross profits, as well as increase turnover rates, as a result of disheartened employees.

When it comes to a complicated field, specifically the merchant services industry, offering exceptional customer service is even more critical, as customers will likely have many questions.

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Topics: Industry News, MPX Benefits, Agents, Work From Home

New Visa Chargeback Rules To Be Implemented In April 2018

Posted by MerchantPro Express on Mar 26, 2018 11:15:34 AM

Chargebacks are inevitable for merchants. Even if you follow all the necessary protection policies, there’s always a slight chance you'll have to face chargeback claims from customers.

These reimbursements of funds occur when a customer disputes a credit card purchase. In many cases, the charge is due to fraudulent activity, but there are also instances in which consumers challenge a purchase they knowingly made, or question one they can't remember—chargeback fraud and friendly fraud, respectively.

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Topics: Industry News

MPX Discusses Career Development at NYIT

Posted by MerchantPro Express on Mar 13, 2018 10:53:15 AM

MerchantPro Express (MPX) CEO Chris Briller had the opportunity to present to student athletes at the New York Institute of Technology (NYIT) on career development. Briller is an alumni of NYIT where he played baseball and is a recent inductee into the athletics hall of fame. He gave some background on his experience as a minor league baseball player and how he transitioned into the merchant services industry, eventually launching MPX—a fast-growing credit card processing company headquartered in Melville, New York.

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Topics: Industry News, MPX Benefits, Agents, Work From Home

The Pros & Cons of a Cash Advance for Merchants

Posted by MerchantPro Express on Mar 6, 2018 11:50:27 AM

With multiple avenues of funding available for businesses in need of capital, selecting the most beneficial method can sometimes prove difficult. Although business loans are a commonly discussed option, not all merchants qualify for such funding, and some would rather look into alternative choices, anyway.

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Topics: MPX Benefits

10 Questions to Ask a Credit Card Processor

Posted by MerchantPro Express on Mar 1, 2018 9:46:09 AM

When it comes to hiring any company to work with your business—a vendor or supplier, for example—there are certain questions you should always ask. Well, your credit card processor shouldn’t be any different. Peppering potential companies with the right questions will not only inform you about the operations and other critical aspects of their business, but their demeanor during these inquiries—and any details they do not openly volunteer—can be just as insightful.

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Topics: MPX Benefits

Major Card Issuers Phasing Out Chip-and-Signature Technology

Posted by MerchantPro Express on Feb 20, 2018 9:30:36 AM

While some businesses have still not adopted chip technology, the movement toward EMV—which stands for Europay, Mastercard, Visa—is slowly but steadily underway. Since the associated liability shift in October 2015—whereby non-chip-equipped merchants can be held liable for fraudulent so-called "card present" transactions—U.S. consumers are increasingly utilizing their chip cards as a way to make in-store purchases.

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Topics: Industry News

Is Your Business EMV-Compliant?

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