To run your business like a well-oiled machine, you need several key components: capable employees, an efficient process, and quality equipment. For merchants, this means obtaining the right point of sale (POS) systems. With so many solutions available, however, narrowing down your options can be tricky. With that said, there are certain features every POS system should have, and if not, you should probably move on.
Here are six features of good POS systems:
1. Easy-to-Use Software
If employees are constantly having trouble navigating a POS system’s software, it’s likely not user-friendly. This can not only frustrate employees, but may also indirectly affect customers interacting with these flustered workers—threatening the entire checkout experience. Remember: Employees should be given the resources to provide a positive experience to your customers, and all customers desire a seamless, stress-free checkout process.
2. Accommodate Multiple Payment Methods
As you already know, there are several payment methods consumers can choose from. Besides cash, “debit card, credit card, ACH [automated clearing house], and check payments” are also commonly utilized among consumers and businesses, according to a 2016 study by the Federal Reserve. Good POS systems should be able to accept of all these, as well as additional methods, including EBT and EMV chip cards and smartphones, to ensure every customer can make a purchase.
3. High-Speed Scanner and Card Processor
Relating to our first point, having high-speed, efficient features, including barcode scanners and card readers, improves the checkout process for your customers. This, in turn, equates to less time waiting on line, and a better customer experience overall.
As reported in a 2011 survey by American Express:
“Americans vote with their wallets when they encounter subpar service; 78% of consumers have bailed on a transaction or not made an intended purchase because of a poor service experience. On the other hand, the promise of better customer service is a draw for shoppers: three in five Americans (59%) would try a new brand or company for a better service experience.”
4. Room For Customization
Customizable POS systems make business operation management easier.
Take the CloverTM Station. This POS system has an app market merchants can use to expand their capabilities within the organization. For example: There’s an app called “Plan Selection” featuring clock-in, clock-out, and time-off scheduling tools, among others.
5. Inventory Modification Capabilities
Continuing with our last point, good POS systems possess other functions that don’t necessarily have anything to do with completing transactions. For instance, it should be able to monitor inventory, too. This is such an important part of running a business, as mentioned in one of our previous posts about business cash flow strategies. Therefore, utilizing all the help you can get in order to be as efficient as possible is mission-critical.
6. Live Support Option
Even when a POS system is user-friendly and reliable, however, problems may still arise every so often. Therefore, having the right support, regardless of the day and time, is essential.
At MerchantPro Express, our clients have access to several types of credit card processing solutions to help them improve business efficiency. Contact us today to learn more about our products and services!